If you think you’ve used the incorrect bank account details when paying via bank transfer. All our services will be set up so, once you’re in your. All of the products on this page are subject to survey, network capacity and a credit check. 37 in additional expenses and goodwill, on top of the refund of your monthly. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. We currently reach just over 53% of homes in the UK and we’re expecting that to rise. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. £8 a month add-on or at no. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. The cheapest broadband deals with the fastest internet. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Broadband, TV and Landline offers . Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Customers on the new M125 package will get a 22% uplift with average speeds of. uk' email address. Further exclusions & legal stuff apply. You can also make your payment on the phone - and you don't even need to talk anyone! Just call our dedicated payment service on 0800 064 3777. It has not so far given any. Broadband. The TV channels and services on offer from each differ quite a lot, with Sky and Virgin. Customers across the country were reporting a complete failure of their broadband service for. Landline packages. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. EE vs Virgin Media: average broadband speeds. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Further exclusions & legal stuff apply. 4Mbps in March 2023. However, it has a hard job matching Virgin Media for broadband speed. Virgin Media . HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. How to change my Virgin Media or Virgin Mobile package by phone. Virgin Media services are only available in eligible Virgin Media network areas. Contact centres are also affected, it said in a statement on Twitter. However, although the company. You'll have 30 days to cancel your account. Discover the best and worst broadband providers in the UK with our expert reviews. Up to 3 WiFi Pods if needed. And so, for average-sized households needing to be online at the same. Its Gigabit fibre broadband can deliver an average download speed of 1,130 Mbps, which is the fastest in the UK. Virgin Media pricing. At least 30Mbps download speeds in every room or £100 one-off credit. At least 30Mbps download speeds in every room or £100 one-off credit. If you can get Quickstart, you can choose one of two delivery options. If you’ve got a quick question, you can use our Virtual Assistant service. Virgin Media has often upgraded customers’ broadband speeds for free, timed with price rises. For example: - Virgin Media broadband speeds are among the fastest in the country. If you think something might be wrong with our network or your kit, the first thing to do is to tap 'Status' in the app and check the network status. 99 a month. Simply return to the browser you sent the message in to check and respond. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 5 out of 5. Active O₂ customers and Virgin Media broadband customers only. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. It has not so far given any. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Virgin Media owns and operates its. Excludes Essential broadband customers from 10 November 2022. Unless you're already on the fastest speed in your area, there is a good chance that you’ll be able to opt for an upgrade when renewing. Virgin Media package. Full Fibre: Yes. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Virgin Media broadband speeds. Up to 3 WiFi Pods if needed. PO Box 4014. Broadband, TV and Landline offers. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Virgin Media ranks 43rd among Cable Television sites. How to cancel Virgin Media Broadband and TV. With Go. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. 4. So don't BS me with your stupid replies. compare you'll find great broadband packages from. Contact your. £32 a month. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned ‘Local Legends’ for Covid-19 responseStep 2: Order your Virgin Media Broadband service. Hi - thanks for replying. Date of. Further exclusions & legal stuff apply. The M250 plan will be especially useful if you’re downloading a lot of content, playing online games competitively and. Calling from abroad: 00 353 1 2458000. Once a SIM card is inserted it operates like a mobile broadband router. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. Access your bills, diagnose faults and manage your package. Business broadband. What you need to do to receive compensation. The new Stream box will connect wirelessly to the internet. Our broadband and phone. Your account. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. 50 per month. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Online chat: You should see the option to start a chat on Virgin Media's website. ’. In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. A new secure password will be generated for you. Virgin Mobile - Other legal stuff from 17 June 2022. It is a nominal requirement that each active node (e. Reliability Score: 3. At least 30Mbps download speeds in every room or £100 one-off credit. 6. Sky superfast broadband slashed to new low price. Virgin Media is part of NTL:Telewest. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. When you’re booking your move, let us know if you want to choose a new package for your new home. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and. Unreliable Broadband Service. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. It’ll check for connection issues affecting. Virgin Media O2 launched its first ever joint product, Volt, in October 2021, which offers exclusive benefits when your household is with both Virgin Media and O2. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. Excludes broadband faults and broadband network outages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 4K compatible TV/device required to watch Ultra HD. Tried leaving today, got strung along through 4 different people on the phone for 2 hours quoting better prices until the last one. 25 a month. Change or cancel your package. Available with M50 broadband or faster. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Virgin Media services are only available in eligible Virgin Media network areas. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. Broadband for 12 months: £407. The call centre runs from 8am – 9pm Mon-Fri, 8am-8pm Sat, and 8am-6pm Sun. £8p/m extra or included with Gig1 or Volt. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. Make sure to take our kit with you when you move. ie provides answers to all your broadband, TV and Home Phone questions here. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. It could even happen that both internet and. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. The quickest way to do this is by calling Virgin Media’s customer service team on 0345. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Broadband Only. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. £5. ie. Find the best deal for you with average speeds of up to 1130Mbps. As the UK's fastest widely available business broadband, you’ll notice the difference – and your customers will too. Step 2: Get connected. Please note: The service status checker is only updated during office hours. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. Not a customer? Talk to us about joining: 1800 940070. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. You just need to give Virgin Media 30 days’ notice that you want to leave. And we are also Ireland’s best broadband, as awarded by Umlaut Best in Test 2023. Free downloads are available to all new and existing customers. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. Discount Codes Last Tested: 15 November, 2023. Save for Sections A. Reboot the broadband Hub. We do broadband. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. Virgin Media brags that it offers speeds that are up to 16x faster than those offered by BT and Sky. Contact centres are also affected, it said in a statement on Twitter. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. 00 a month. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15. g. A free WiFi Hub 3. 4Mbps), based on UK Home Broadband Performance Report , measurement period March 2023. Broadband for low income families. After that date, your price will be £123. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. Virgin broadband deals comparison. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Noel joyce WiFi going on and off here in Limerick. Each service has a minimum contract length that’s shown in your basket. When you’re booking your move, let us know if you want to choose a new package for your new home. Networking and WiFi. It's so easy and we've even written the letter to get you started. 8 billion minutes of calls. Find the Broadband Best Offer for Your Home. This promotion means you won’t pay the usual setup fee of £35. Virgin Media O2 is getting into the Christmas spirit early by handing out free broadband speed boosts to thousands of its customers. Mon - Fri 9am to 6pm. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Compare our best broadband deals in your area in seconds with free set up. All at a lower monthly cost, for a limited time only. Cable. : Compare our best broadband deals in your area. Compare our best broadband deals in your area in seconds with free set up. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Landline packages. Switching broadband provider is as easy as 1, 2, 3…. 2Gb Broadband : Minimum period of 24 months applies. Virgin Media services are only available in. Virgin Media has signed up to regulator Ofcom’s voluntary Broadband Code of Practice. You just need to give Virgin Media 30 days’ notice that you want to leave. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. An outage on Virgin Media’s broadband services can leave many people disconnected. Voom Gig1 fibre broadband is seriously quick. Price details. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. Unlocks superfast broadband in 500,000 buildings. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Last modified on Thu 24 Aug 2023 10. Free Virgin Media Hub 5 Wi-Fi router. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media services are only available in eligible Virgin Media network areas. Terms and Conditions – PAYG Mobile. Virgin Media, which provides broadband, phone and TV services in the UK, is in hot water with regulators over allegations that the company is making it difficult for customers to cancel their contracts. Decent speeds for everyday use. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. It can take 5 to 10 minutes to restart. Simply check out the service status checker below and enter your account number. 100Mbps boosted to 200Mbps) Double mobile data on all eligible O2 Pay Monthly plans (e. Corporate Contact UsBut as outlined above, Virgin Media is generally better value for money and gets you a faster service. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). All at a lower monthly cost, for a limited time only. You'll also receive your contract either by email or by post to check and sign. Some things you can do are: View your current and previous bills. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Moving home with Virgin Media. Sky vs Virgin: broadband customer service. Availability of services from other major UK ISPs will differ from Virgin Media’s services. TV bundles: Yes. It’s a peace of mind guarantee that if something goes. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Clear basket. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Next, tap Check. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Finding out prices from other providers will also help benchmark any renewal offer that VM come up with. This can be done via the Customer Service line on 0345 454 1111 or calling 150 on your Virgin Mobile phone. Virgin Media customers can access multiple plans that combine TV with broadband. Contact centres are also affected, it said in a statement on Twitter. Pretty cool, right? When will. In our Broadband Survey, it scored an acceptable 70. Some routers have a USB port which can be used to add a cellular USB dongle for backup internet service, but the SuperHub 5 doesn't have one. 1 technology, is designed to power the next-generation of connected devices – including modern. Get superfast broadband, calls and award-winning TV content with Sky. Access your bills, diagnose faults and manage your package. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you have any queries or comments about this privacy notice, please write to Data. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. Speeds aren’t as fast as ultrafast alternatives from Virgin, Sky and BT. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Simply press 1 when you get through to the automated menu, and you'll be put. In terms of TV channels, Virgin Media’s Loaded TV has 100+ channels with 32 HD channels. It's also worth noting that it's one of the pricier providers out there, so you may be able to find an alternative from a company like TalkTalk or Plusnet that includes a phone line, but actually costs less. Phone. From any other phone: 0345 454 1111. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. Virgin Media broadband help and support. Or. Enter your postcode to see if you can get our services. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. On your installation day, your engineer will arrive in a. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. 3. View your bill. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. Excludes broadband faults and broadband network outages. Page last updated by downdetector. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. 50 a month. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. For more information, select the type of broadband service you're planning to switch to on NOW: Brilliant Broadband. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Reset Hub password. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Find out more1 day ago · Virgin Media Free Broadband. Offer Ends 03/01/2024. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA . Visit BT Broadband » ↑ Comparison table. Sky’s 145Mbps is available for £30 per month for 18 months. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. Public Sector Queries. TiVo. When you place your order, we'll let you know. Recycle or return your kit. Virgin Media Quickstart set up. Discover more about Virgin Media O2 . Virgin Mobile package. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. Then just connect your various devices to the dongle. Up to 3 WiFi Pods if needed. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Pack our kit. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. Virgin Media services are only available in eligible Virgin Media network areas. Excludes broadband faults and broadband network outages. The company is part of Liberty Global, which is the largest converged video. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. 8 Virgin Media discount codes for November 2023. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. Virgin Media provides. £8p/m extra or included with Gig1 or Volt. 1. We’re pretty good at. 404 - Page not found. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. Up your average download speed to 362Mbps for 4K. Black Friday 2023 deals. What’s changing: Your package until 23/02/2023: £123. Since having Virgin Media installed the Internet keeps disconnecting. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. Virgin Media help and support. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. No setup fee. £29. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Mobile package. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Customers in certain areas can subscribe to its fastest deal, Gig1, which has an average speed of over 1Gbps (1,000Mbps). It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). Virgin Fibre Areas only. Make sure you have your Account number and Area reference number to hand. Within that letter or email, we’ll also include information about any other changes we’re. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. Good offers for new customers. Stream from Virgin Media. My virgin Mobile account allows you to manage your virgin mobile services. Step 5 If you believe that a fraudster may have ordered Virgin Media goods or services using your details, or a Virgin Media/Virgin Mobile account has been set up in your name without your permission,. Virgin Media services are only available in eligible Virgin Media network areas. Flexible call plans to stay connected with your loved ones. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. 0333 210 1135. Tue 4 Apr 2023 // 09:20 UTC. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. At least 30Mbps download speeds in every room or £100 one-off credit. Customer score. on 22-01-2021 21:16. You’ll know it’s ready when the white power light at the front of the Hub is on. Everything you need is posted to you. It doesn’t matter if you’re. We do offer broadband and phone packages should you wish, or view our landline deals for more information. Not a customer? Talk to us about joining: 1800 940070. By calling 0800 064 3777. Tap the App. Virgin Media Broadband Contact Number: The easiest way to contact Virgin Media’s broadband customer service is by calling 0800 064 3850. These are arrival timeslots. Remove any unwanted software that may have been installed. (FTTP) services. Virgin Fibre Areas only. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. £8p/m extra or included with Gig1 or Volt. Virgin Media services are only available in eligible Virgin Media network areas. Broadband & Phone. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. At least 30Mbps download speeds in every room or £100 one-off credit. If you don’t need broadband and a landline, we also offer 4 packages with fast speeds for light, medium and. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . Virgin Mobile billing. You’ll then be able to use your same old phone to make. Billing and payments. 3 million of Virgin Media’s premises. It’s official! Virgin Media broadband comes with 99. Reliability: 99. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Virgin Fibre Areas only. Virgin TV 360. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. It has not so far given any. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. Pay Monthly SIMs; Family Plan; Learn about mobile. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. deals. Up to 3 WiFi Pods if needed. Plus get help on things like wayleave & access agreements. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. TV. Multiple broadband speed tests over time can show if and when speed fluctuates. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Overview. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services.